Not even a call from management until I asked for a call. I got an apology over email with a “10% discount of of goodwill”. The footlocker team let me down big time because they didn’t do their job correctly. I did everything I possibly could as a customer to make sure my order would make it to me and it still didn’t. I emailed the footlocker service nz and aus emails and they both took 2 days and longer to reply (with nothing informative or helpful). I called Footlocker customer service 3 times over the 3 weeks I was waiting for my order. I literally waited for the tns to drop and they are no longer online anymore cause they are sold out. I received an email that due to time restrictions my order had to be canceled and couldn’t be refunded. I called footlocker AGAIN and they had no notification of my order being canceled so I had to wait over the weekend for them to investigate my case. On the third week I received an email from Afterpay saying that footlocker refunded my order. She said to email the footlockerservice nz, I did this and didn’t receive a reply until 2 days later (the reply didn’t include anything informative as they were still “investigating” my case). I asked if I could email an address aswell to make sure everything was taken care of. The lady said she couldn’t do that but she will personally call the warehouse and correct my address for me, she even repeated my address to make sure it was correct 🙄. I asked if I could call the management number and the lady said there wasn’t one so I asked if management could call me so I can correct my details. During the second week my order was still “processing” so I called footlocker customer service again and this time they said there was some missing information on my address. I called footlocker customer service to check on my order and they said it was just “delayed”. On the first week my order status was still “processing” which was unusual as it was past the 3-5days. I contacted footlocker for 3 weeks and they didn’t correct my order so they had to cancel my order due to their own mistakes and gave me a 10% discount out of “goodwill” 🙄 ridiculous
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